Refund policy

Transparent billing expectations, with fair review when something goes wrong.

PAME is designed to let users evaluate plans before payment through free trials, while still providing a clear path for resolving genuine billing mistakes, duplicate charges, and exceptional service issues.

Effective dateMarch 19, 2026

Our refund approach

We want PAME pricing to be understandable before you pay. Every paid package is expected to include a free trial, giving you time to evaluate the product, experience the workflow, and decide whether the plan fits your needs before billing begins.

Because a free trial is available before payment, subscription charges are generally non-refundable once a paid billing period starts, except where required by law or where this policy specifically says otherwise.

When refunds may be granted

We may issue a full or partial refund when fairness and platform integrity clearly support it. We review requests case by case, but we are most likely to approve refunds where there was a duplicate charge, an unauthorized transaction, a billing error caused by us, or a confirmed service failure that prevented reasonable use of the paid plan.

  • Duplicate or accidental repeat charges for the same subscription period.
  • Charges caused by a verified billing-system or payment-processing error.
  • Unauthorized charges reported promptly and supported by reasonable account details.
  • Major service failure during the paid period that materially prevented access to core paid features.

When refunds usually will not be granted

Refunds usually will not be granted for unused time, partial billing periods, failure to cancel before renewal, changes of preference after the trial ended, or dissatisfaction based on features or limits that were clearly presented before purchase.

We also generally do not refund charges where an account was suspended for violating our Terms of Service or where a request is inconsistent with fraud-prevention, abuse-prevention, or legal obligations.

  • You forgot to cancel before the paid renewal date.
  • You used part of the billing period and later decided not to continue.
  • You expected functionality outside the published plan features or limits.
  • The request relates to misuse, policy violations, or deceptive payment activity.

How to request a refund

To request a refund, contact us as soon as possible with the account email, the payment date, the amount charged, and a short explanation of what happened. Prompt requests are easier to verify and resolve fairly.

If we approve a refund, it will usually be returned to the original payment method. Processing timelines depend on the payment provider and financial institution involved.

  • Send refund requests from or about the account tied to the charge.
  • Include enough information for us to identify the transaction quickly.
  • Use info@pame.cc or the support channels provided inside PAME.

Cancellation and future billing

Canceling a subscription stops future renewals but does not automatically create a refund for charges already processed. When you cancel, your plan will generally remain active until the end of the paid period unless otherwise stated.

If consumer-protection law in your region gives you additional cancellation or refund rights, those rights will apply alongside this policy.